Children's Health Scotland

Every child has the right to the best possible health

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Ensuring children’s rights and needs are met by public service complaints procedures in Scotland

The Scottish Public Services Ombudsman (SPSO) has opened a consultation on the draft Child Friendly Complaints Handling Principles (PDF, 125KB) and responses are being accepted until 1 March 2024.

The consultation will ensure the principles are clearly communicated and easy to understand and is also a legal requirement so the SPSO can amend the Statement of Principles to include the Child Friendly Complaints Handling Principles, following parliamentary approval.

The consultation questionnaire  is open to all and they are particularly looking for responses from:

  • Anyone under 18
  • Anyone with caring responsibilities for someone under 18
  • Public services and third sector organisations who work with people under 18 or have an interest in promoting their rights

The consultation questionnaire only takes about 10 minutes to complete. It can be found here: Consultation on Child Friendly Complaints Handling Principles

Know your rights

EACH charter cover
Did you know that all Children and Young People are protected by the EACH ( European Association for Children in Hospital) Charter?

This sets out ten articles that describe how you can be expected to be treated in hospital, and what your rights are.

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