The Scottish Public Services Ombudsman (SPSO) has opened a consultation on the draft Child Friendly Complaints Handling Principles (PDF, 125KB) and responses are being accepted until 1 March 2024.
The consultation will ensure the principles are clearly communicated and easy to understand and is also a legal requirement so the SPSO can amend the Statement of Principles to include the Child Friendly Complaints Handling Principles, following parliamentary approval.
The consultation questionnaire is open to all and they are particularly looking for responses from:
- Anyone under 18
- Anyone with caring responsibilities for someone under 18
- Public services and third sector organisations who work with people under 18 or have an interest in promoting their rights
The consultation questionnaire only takes about 10 minutes to complete. It can be found here: Consultation on Child Friendly Complaints Handling Principles